Bangalore Metro Rail Corporation — card lost while travelling

Address:	Bangalore, Karnataka, 560010
Website:	www.bmrcl.co.in

Sir, i’m nagesh speaking. I am a daily traveller in metro. On 2-11-17, at 6:40pm, while i was travelling from vivekananda rd metro to m. K. K rd metro station via majestic (Kempegowda metro), i could not swipe smartcard at mkk rd station and come out, as card is lost. The details are smartcard number is [protected] (Stored value ticket (Brand name : varshik) and the amount remaining in card is rs.950 (Approx). I have given a written complaint at m. K. K rd metro station (Grievance no.8353)& thro' online also (Comp. No #23157). The card is blocked. But the amount is not transferred to another fresh card, with a nominal charge on customer, so that it provides better service to metrorail customers and bringing credit to bmrcl. Now i have purchased another smartcard bearing number [protected] on 2/11/2017 at m. K. K road station (Green line station) at 6:45 pm. The amount on old card may be transferred to a new card [protected], and block the old card. Kindly do the same.
Regards
Nagesh (Ph:[protected], [protected],
Email: nagesh. [protected]@gmail.com).