[Resolved]  Bank Of Baroda — amount deducted from account neither refunded nor credited beneficiary account

I am the customer of your bank since last many years. On 7/04/19 I was making a UPI transaction through PhonePe application of Rs. 16, 800 at 11:48 PM. The transaction went failed at the same time and the amount of Rs 16, 800 has been deducted from my account. Right now I am out of funds and facing lot of problems.
Regarding it I had followed all the steps and also speaker BOB Customer Helpline several times. But didn't get any good response.
I don't belong to strong financial background.

I request you to resolve my issue regarding it asap and beg you to refund my amount asap.
I will be very much thankful.

I am also attaching screenshot of failed transaction of PHONEPE and my mpassbook of bank.

Account Holder Name: Adarsh Tripathi
Account Number: [protected]
Branch: Rooma, Kanpur, Uttar Pradesh
Mobile no: [protected]
UTR number of transaction:[protected]
+2 photos
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Jan 2, 2020
Complaint marked as Resolved 
Refund
Bank of Baroda customer support has been notified about the posted complaint.
Apr 22, 2019
Updated by ingeniousadarsh
How much time will it take.
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I paid twenty-three thousand four hundred and ninety rupees on Amazon but my payment stuck in gateway and did receive by Amazon

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