Bank Of Baroda — Money not dispensed from muthoot finance atm

Address:	Nashik, Maharashtra, 422002
Website:	Baroda.com

It is to inform you that yesterday at 10:28 hours i tried to withdraw rs. 6000/-through my atm card from an atm centre of muthoot finance at chala, vapi, gujarat. Unfortunately, due to reason unknown, the amount of money, i. E. Rs.6000 did not come out of the machine. I tried by putting for a second time also to withdraw an amount of rs.100/- then also the machine did not respond and no money came out of the machine. But i got the message from you that an amount of rs.6000/- has been deducted from my account on my mobile at 10:33:58 hours. I tried to register the complaint with personnel of muthoot finance from the contact numbers displayed near the machine. But they told me to register the complaint with you only and hence, i am sending this mail.
I also registered the complaint with your toll free nos. [protected]/[protected] and the lady assured me that the money will come back to my account within 24 hours. But, the money did not come back to my account within 24 hours. Nor it happened till today the 23rd august.
Please do the needful so that i get the rs.6000/- back in my account as soon as possible.
My details are as below:-
Shikharendra prasad das and rekha das.
Account no.[protected].
Transaction no. Of muthoot finance atm – 02856:[protected]
Terminal id –mawwo 109. Location - vapi.
Date and time printed on the slip 21/08/16 10:28.