[Resolved]  Bank Of Baroda — refund of irctc pending

Address:

Parel Mumbai.

Dear sir/ ma'am,

I am roshan r. Gaud, a saving account holder bearing no. [protected] at tardeo mumbai branch.
On 25 december i had booked two way railway ticket on irctc through upi total amounting rs.[protected]+3040)
On 24th of march 2020 the central government announced countrywide lockdown till 14th april 2020 due to which my both the above ticket got cancelled voluntarily by indian railway.
On 27.03.2020 the both ticket were proceeded for refund and cancellation by irctc.
On 04.04.2020 and 05.04.2020 both ticket status as was refunded and amount sent to bank which was shown on the irctc website vide refund reference no as follows and attached the same snap with mail:
1. [protected]
2. [protected]

Due to countrywide lockdown i prefer calling and raising issue via online rather visiting to the branch.
While calling i tried to contact bank via calling but no response from their end and then i issued complaint via bob complaint portal having complaint id bcot[protected]
After couple of day i got unsatisfactory reply from the bank by reasoning inappropriate details and closed the complaint.
After getting unsatisfactory reply from bank i tweeted on bob official for raising complaint but till now no response by bank.
After using several tool i visited to my nearest branch at parel and they also unable to help me out for this issue and diverted to mail the home branch and to your address.
Please find attachment for the irctc cancellation status.
I humbly request you to your good offices for intervening in the above issue and resolve it as soon as possible and for further detail i am ready and willing to cooperate with bank associates

Thanking you.

With regards.
Adv. Roshan r. Gaud
[protected]/ [protected]