Bank Of Baroda — Transaction failed but amount debited from SB account

Address:

Chittorgarh, Rajasthan, 323304

I have swiped POS by Bank of Baroda Debit card No.[protected] on 09/01/2017 from M/s RELIANCE GEMS AND JEWELS, KOTA OF Rs.50, 000/- for purchase of gold jewelery, the amount debited from by Bank of Baroda saving Account No. [protected] but not credited to M/s RELIANCE JEWELS. On informing to bank, the Bank Manager verbally assured that the amount will be credit back within 7 days.But the amount not received till date, we have launched complaint in writing to branch & bank Head office, the reply received that problem will be sort out in 30 days from the date of transaction as per VISA/Mastercard Policy. My marriage is in line and Gold rate is increasing day by day. I am in total loss and getting into depression as this is huge amount for me. I am attaching the document in which my complaint to BOB and their reply is mentioned. Please Help.