[Resolved]  Bank Of India — Amazon had refund the money and given me RRN number but not received in my account.

I am Maitrik Kagda. I am from gujarat. My account is in B.O.I. I have been suffering from one problem sinces 14 days, I ordered one phone (Redmi 10 Prime ) from Amazon on[protected] Monday, Due to some reason I cancelled the order on the same day. I had made payment of 7299 Rupees from my Bank Account of B.O.I ( Account Number :- [protected] ) and half of Payment (6700) was deducted from Amazon Pay Wallet. After cancelling the order I got a refund of (6700)in my Amazon Pay Wallet but I didn't get a refund of (7299) in my bank account. I contacted customer service of amazon, they said that they had refunded money in my account. They sent me the RRN NO (Refund Reference Number) which is[protected]. They said to contact the nearest branch of B.O.I and to register the complaint. I went to the bank and filled out the form and also wrote the complaint in a letter on[protected]. Bank staff said to wait for 5 working days for a response. On[protected] we visited the bank again because we didn't get any refund in our account. The manager said that we didn't get any refund from amazon. I am requesting you to refund 7299 as soon as possible. I already waited for more than 14 days for my money and I am not getting any satisfied response from your B.O.I Branch staff and their services. I am writing my Account No and RRN No Below.

ACCOUNT NO:- [protected]

RRN NO:-[protected]

ORDER ID:[protected]

Hope i will get my refund money back soon and I don't need to wait for long. Please, it's my request to refund my money as soon as possible. I will wait for your positive response. You can update me on my email id [protected]@gmail.com and phone number is +[protected]