Bank Of India — boi atm cash rs.5000 not dispensed by atm on 4.12.18 but a/c debited

Boi atm cash rs.5000 not dispensed by machine but my account debited today 4.12.2018 with standard chartered bank
Dear sir
I have done two transactions at 2pm for rs10000 & rs.5000 on bank of india,
Atm, gh 4 market paschim vihar new delhi. Rs 10000 was dispensed by the machine inrs.2000 denomination but rs.5000 not dispenced by the atm machine.
My a/c with standard chartered bank showing debits as
Atm withdrawal self switch at nfs 14.05.48/8338 rs.5000 (Debited but cash not dispensed) & atm withdrawal self switch at nfs 14.04.36/8338 rs.10000 (Cash dispensed)
Request you to pl take up the matter & arrange to credit rs.5000 in my account [protected] with standard chartered bank for which was not dispensed by bank of india atm. Gh 4 market paschim vihar
New delhi-110063

Regards
Deepchand kapoor
Gh 4/304 paschim vihar
New delhi
Mob [protected]
E mail. [protected]@gmail.com