Bank Of Maharashtra — Refund initiated by Amazon but received in account

Dear Sir/Madam,

I purchased a mobile phone from Amazon named ONE PLUS 7T worth Rs.35, 149.00 on 09.12.2019 and made the payment immediately through net banking of Bank of Maharashtra.

Due to some reason I cancelled the order within 2 hours. I got confirmation from amazon that the order was cancelled successfully. Following which Amazon initiated my refund on 11.12.2019. For the same Amazon had also provided me with reference no.[protected].

I have been following up with Amazon through phone and Bank of Maharashtra through phone and by physically visiting the branch since last 18 months. But I have still not received the refund. There has been actions taken by bank to track the amount, but bank is also unable to find out where the amount is. And amazon keeps telling me to file Charge Dispute Form at the bank and bank representatives say that there is not such form like that.

I am totally confused and dont know how will I get the refund.

Please help!

Thanks & Regards,

Pankaj Ramani

Payment reference no. IB0001- [protected]
Date of Original transaction - 9.12.19
Amount of transaction - Rs. 35, 149.00
Date of Cancellation - 9.12.19
Refund Date - 11.12.19
Refund Ref Number[protected]From Amazon)
Refund amount - Rs. 35, 149.00