[Resolved]  Bata India — complaint about bata product - hush puppies sandals

Address:

690507

On fri, dec 28, 2018 at 8:42 pm in-customer service
In-customer. [protected]@bata.com wrote:
Original inquiry: dear sir,

A sandle/chappal of hush puppies make was purchased from bata india ltd., auth. Dealer k. Purushothaman, opp. Govt. Hospital, haripad - 690514, alappuzha distt., kerala, about 6-7 months back for inr 2600/-.

With a very expectation and belief only, i purchased this brand with an intention to have a comfortable an durable usage of the item. But on contrary, the item got damaged within a period of about 6-7 months. The product details are given below:

509/0019
[protected]
3/2017

Photographs and credit card statement thru which payment made on 16.4.18 were forwarded to your customer service and reference number 1372636 was allotted to me.

The complaint was lodged in november 2018 but till date the issue is not resolved.

The agency had not given any proper computerised bill and one hand made bill was given, which is not traceable now. However, payment was made through credit card on 16.4.2018, a copy of which was also forwarded to your customer service email id. A considerable time has elapsed; but the problem still remains unsettled.

I request you to kindly look into the matter and arrange for replacement of the costly item.

Awaiting your favourable reply.

Rgds

Gangadharan m
Qtr. No. C-27, ntpc township, kayamkulam
Po : cheppad,
Dt : alappuzha - 690507, kerala
Mob. [protected]