[Resolved] Bata India — Customer care not responding over email reference number 253387 | |
Hi, Reference No –CRF249275 I have bought hush puppies shoes 3699 Article No –824-6874 on 2-Feb 2014 from life style mall Hyderabad. I had size problem after i bought the shoes and I changed the shoes in month end and did not use that at all. After that I used only for 4 months and sole gone with in 4 months. I raised complaint regarding this. Now they offered me that we can only give me 50% off on the next shoes you will buy from bata store. I talked to the them and they are giving me argue that you have used it more that's why they are gone. I have hardly used these shoes and using only for my office 4 days a week. I escalated this to their customer care and they are giving me same argue, that these shoes are only for comfort. I am really disappointed after spending the huge money, if they can not provide me the quality, that's worse. Please let me know how can I get my money refunded back or can replace the shoes.
I raised the complaint earlier as well reference number 253387 and it was closed with out any solution. Please solve this ASAP. I am really frustrated with your service and still waiting for your email from past 1 month.
Regards
Anil Was this information helpful? | |
Complaint marked as Resolved
After registering the complaint Bata Company, I got a call from them and they started negotiation from 50-75% but i have not used the shoes from more than 3 months. So i stick to the 100% coverage and in last they have provided me the full cover and replaced my shoes. Bata India customer support has been notified about the posted complaint. Verified Support Aug 20, 2014 Bata India Customer Care's response Dear Customer,
We acknowledge your feedback.
Your concern/query has been forwarded to the customer service team for an amicable resolution on priority.
Best regards
Bata Customer Service
Telephone:[protected] | email: customer.[protected]@bata.co.in
Verified Support Aug 21, 2014 Bata India Customer Care's response Dear Customer,
We have sent an amicable resolution on your Email Id registered with us. Kindly check.
Thank You
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