Bata India — Defect in hush puppies shoes

Address:

XXXXXX

To,
The manager,
Bata india ltd.,

Dear sir/mam,

Please note that i am a regular customer of your reputed bata brand product and continuously using all of your products for all of my family member but it is a really very painful experience i have ever had from a branded company like you.

Please note that i have purchase a pair of hush puppies shoes from your connaught place store vide article no. 824-6929 vide invoice no.[protected] in the month of november last year but not started using since it purchase because of the reasons that the old shoes was still better working. However from last two to three month i started using this shoes and found that the bottom of the shoes is started cracking and found defect in sole/shoes. I have visited to your outlet with this complain but they told me to write complain on this mail to look after. The photograph of product is attached for your ready reference.

In this regard please note that being a valuable customers you are requested to either replace the shoes or repair it so that i can use it for a year at least, as i had paid a reasonable amount for the shoes. Please do the needful as per your company policy without harming /disturbing your customers.

With best regards,

Cs rama kant
Company secretary & gm (Legal)
Kohinoor foods limited
Mobile - [protected]