Bata India — Defective pair of shoes with different size with same no. 8 written on it

Address:

560102

Bough a pair footwear from hush puppies show room at sri nidhi, 27th main road,[protected], 27th main rd, 1st sector, hsr layout 5th sector, hsr layout, karnataka 560102, in jan 16. Found the pair is not identical, it is of different size but written no. 8 on pair and defective stitching defect towards the end of feb 2016, use the footwear once in a week and been hardly used for 20 odd days. As i keep traveling could not get a chance to visit the show room. Recently after coming back from germany visited their show room and explained the case. They refused to accept the replacement as it is over 6 months. I have also explained that i keep traveling and most of the time. Requested them to talk to their customer support head and let me know. Till date i have not received any call from them. It looks like my money is gone in drain. I hope bata being reputed organization takes care of his customers and ensure customers remain loyal.
Now my location is changed to gurgaon, i have reached some of the bata store but no response. Please do the needful.