Bata India — Foot wear quality & staff arrogance

Address:

Bata India Ltd New no17 Anna Salai Chennai-02

I purchased shoe on 30th october 2021 in bata chennai anna salai branch and we used it only once and the bottom sole came out directly, the reason is the bottom sole is poorly glued without any reinforcement.

I visited them for replacement and the store manager said they don't have stock and the new stock will arrive after one week, i said refund our cash because you have given me poor quality of shoes.
Now they talk about the company policy saying that there is no cash refund, if they are giving sub-standard quality they should take responsibility and refund the cash and not just repair / replace the shoe.
What is the guarantee that replacement pair will be with proper quality and does bata think that as a customer our job is to keep visiting them by spending time and money for their fault.
Moreover the store manager behaved such arrogantly.