Bata India — for damage of new sandals

I had taken this sandals from irla vile parle on 16th june and i started wearing from september, within one week the inner sole started removing and i had mailed the customer service regarding this my ticket number is bm-88904. I had mailed and called the customer service many times but dint response anything and after 3 weeks later i received a mail we will not give you replacement then again i called customer care and they told me you don't have the bill we cannot solve you problem i agreed my mistake was there that i lost my bill so i asked them what was 2nd solution they replied me to give your bank statement details as i had done my payment with card i also provided that also to your team... But no response yet... And that sandals i have taken for 1500 and it was rainy sandals though i have started using it late when rainy season ends what would i have used it earlier it would get wholly damage then. Even i said your team i am late by 11 days by your claim policy so cut the penalty of that days and replace my sandals or repair it. So your team said to provide me with your bill details i provided them but no response from your team. I request you to please solve my query. I have attached my sandals photo. Please do the needful.