[Resolved]  Bata India — misbehavior of bata representative and replacement of damaged shoes during repairing

Address:

Mumbai City, Maharashtra, 400070

I have purchased ladies shoes from bata stores (Lower ground, pheonix market city, kurla, west, mumbai, india) on 8th oct, 2017. The pasting of the shoes got loose, so i went to the bata store (Lower ground, pheonix market city, kurla, west, mumbai, india) on 21st nov, 2017 and showed them the problem. Shoes were within warranty period, but i did not had cash memo, so told the bata representative date of purchase from my pass book entry (As payment was made using debit card). The person accepted my shoes for repairing.

Today, on 26th nov, 2017 (Around 8.30pm) i went to get my repaired shoes back to bata stores (Lower ground, pheonix market city, kurla, west, mumbai, india) and found that the shoes were partially repaired.in fact one of the shoe was damaged during repairing. I showed this to the bata representative mr, husain morchant (The person on cash counter). He saw the shoes and said if you are not happy with the repairing then write a mail to customer care. I showed him the damaged part then he said there is no proof that it got damaged during the repairing. So i explained him the nature of marks at damaged part is same as the marks at repaired parts. Then he told me to keep the shoes with bata so that he can get it repaired and ask the cobbler about the damage. He even said that you may get replacement as well. Then he asked if i have cash memo of it, i said no, i don't have cash memo but i know the date of purchase and i have passbook entry too for the same. As soon as he came to know that i don't have cash memo, his tone changed and started arguing with me. He asked me my mobile number and i told him. He checked in his system but he could found entry of 30th sept, 2016 (Which was my earlier purchase from bata). I told him i have purchased these shoes on 8th oct, 2017, please check entry of that date. But he refused. He said have you not told your mobile number at that time, i said if you would have asked i might have told. But again he started arguing saying that you should have told on your own, we don't ask customers for the number, our customers themselves tell the mobile number. I said this is not possible. So i waited there to check how any customer can tell the mobile number on his own. The next customer approached the desk for payment so the same representative ask her for the mobile number. Then i told him see you are asking for the mobile numbers, so you must have asked me and i had told you. But he said there is no entry in his system on my mobile number on 8th oct, 2017. He said now nothing can be done, you take your shoes back. I asked him his name so he told me his name but i could not understand so i asked to repeat, then his answer was 'likh ke du..?' i said yes please. He wrote his name on piece of paper which was kept with my shoes on 21st nov, 2017 while accepting my shoes for repairing. Of course the person who accepted my shoes for repairing was not mr. Husain.

This is very bad impression of bata. Being indian i prefer indian brands but people like husain morchant are responsible for demotivating customers and defaming brands as well by not valuing the customers. I request bata to train their representatives how to behave with customers and give replacement of my damaged shoes.