[Resolved]  Bata India — money that is doubly collected is not refunded

Address:Kolkata, West Bengal, 700052
Website:Bata.in

I have purchased a shoe from one of the stores in Hindustan park, 204 Rashbehari Avenue, Kolkata. My total bill amount was 1501.00. The amount was paid via credit card and 1st time the transaction showed failed, but the amount was deducted. from my card.Then i have transacted with the same card again and this time the transaction was successful. So i tried to reach there customer service and as usual its showing call waiting for 20 mins... Then i mailed the same... Same an autoreply... I have tried to reach them 4-5 times during this 2 and half months of time.. But there is only one thing an autoreply... And there customer care no. Is of no use.. Tried to call them 8-9 times each time i have to cut the call after 20 mins of waiting time...

Invoice no: CM[protected]
Date:25/11/2017
Amount 1501
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Mar 20, 2018
Complaint marked as Resolved 
Not resolved... I still waiting for the money to be refundes
Bata India customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2018
Bata India Customer Care's response
Hi Paul, We apologize for the inconvenience. Request you to share the email ID from which the mail has been sent so we can track the same.
Feb 11, 2018
Updated by Paul Swarnadeep
swarnadeep.[protected]@gmail.com
Mar 02, 2018
Updated by Paul Swarnadeep
As usual still now no reply... They are horrible in customer handling...
Mar 20, 2018
Updated by Paul Swarnadeep
How come the complaint get resolved... Can you please explain.. Its 5 months i am still waiting for the refund
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