Bata India — order not delivered gift coupon not received.

soumili8

from Edakkulam, Kerala

Address:

Kochi, Kerala

Hello, i ordered grey ballerina for women on 11th july 2020. Order id is 12567070. The order was to me delivered through ecom express. The status of the order that was shown to me was rto. It was returned to origin and was not delivered. I used one existing gift coupon to pay for that order. Therefore i registered a complaint with bata. Reference number is 1910430. Generally when the order gets cancelled, bata refunds the amount through a gift coupon. Now i am asking when my gift coupon will be credited to me. I have called the customer care several times. Always the answer was it will be done within 24 hours. It's more than 15 days now and no such gift coupon is given to me.

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Bata India customer support has been notified about the posted complaint.

Sep 24, 2020

Updated by soumili8 No action has been taken since the day I complained. One mail was sent to my registered email address. But after that two days have past and no initiation has been taken regarding the matter. It is already a month old issue. I have complained repeatedly.

Sep 26, 2020

Updated by soumili8 No updation on the above complaint and it's more than 2 months since my first complaint. No response recieved from Bata. Please forward my concerns to Bata. I want my refund as soon as possible.

Sep 26, 2020

Updated by soumili8 Since the day I ordered the status remains the same, but no initiation of refund has been done. I am fed up with this. A respected company like Bata can do this type of harrassment, I wouldn't have believed it, if it had not been done to me. I want refund ASAP. I am adding a image too

Oct 07, 2020

Updated by soumili8 In continuation of the above comments, I would like to add that 5 days ago I was informed that the refund shall be initiated within 3 days, but the refund is still not initiated. It is about 3 months now, when can I expect a refund. Forward this to the Bata customer service.

Oct 13, 2020

Updated by soumili8 No initiation has been taken regarding the matter. Bata has not initiated the refund and it's more than 1 week now. I request the consumer complaints team to forward the comment. The last complaint that was forwarded to Bata by you is on September 19th. Why haven't you forwarded the recent comments to Bata. Bata is now really testing my patience.