Bata India — Points claimed but no purchase

Hi,

My registered Mobile No.- [protected].

I got a message from Bata that I had points worth Rs. 155.98 in my account and validity of the same was till 31 Jul 2016. I went to Bata showroom(Bata Kondapur, Hyderabad) on 31 July for purchasing footwear and while billing the branch Manager - Krishna Reddy ([protected]) redeemed these points but these did not reflect in the bill. He called customer care for the justification and lady on the phone told that points could not be reversed. And branch manager told me that it is not his fault and it is the fault of the system.

So it means, the points are used but I could not make a purchase. I have mailed multiple time to in-customer.[protected]@bata.com but I am not getting any reply. Let me know if I can expect any action from your side on this or you are happy to loose customer because of your manager's fault.

Regards,
Kidar Garg