Bata India — Refund- slippers

Address:

B-3/172 , apoorva plaza, vibhav khand gomti nagar, lucknow

I had ordered a slipper from bata (costing 799) showroom in june 2022. When the product was delivered it was damaged and i immediately returned it the very next day.
However it didn't reflect on the app, and when i confronted the owner he assured me that he will process the refund. I even raised the issue with customer care but they also assured me of refund.
I am not a resident of Lucknow, and hence cant check up on him everyday. But whenever i visit the city i do visit his store. He writes my details and assures a refund from the company. This is from where i got his visiting card attached below.
1.5 years of pleading have passed and now the owner is not even responding.
I have grown up wearing bata shoes, hence trusted this process for so long. But i dont think i will ever be able to trust your services after this incidence.