Dear Sir,
I had recently bought a pair of Power shoes costing about Rs 2300 only from the Bata Outlet at Gopinath Bazar, Cantt, New Delhi on Aug 17.However, the shoes broke down within period of 5 days.We went back to the shop who replaced it for us and promised to return the money in case of a repeat breakdown.The repeat pair again broke after 2 days and I sent someone to request for a return.The manager refused to return the same and asked us to come back and change it for another product.I spared time from my busy schedule and went to the shop at about 6 pm on 2/9/16 but the gentleman Mr.Bharat Bohra refused to either return the money or exchange the product, claiming that the manager was away on personal work and told us to come the next day.My request to atlas contact the manager and take instructions fell on deaf ears and he also refused to divulge the ph no of either the regional manager r anyone in authority directing us to contact customer care.
This indicates cheating and an intention to commit fraud.I have been a customer of Bata for atlas 35 years and I have never had the occasion to suffer this kind of behavior and attitude.It is requested that appropriate action may please be taken and the money refunded.
Regards
Col Salil Garg Was this information helpful? | 
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