[Resolved]  Bata India — return and replacement of defective product

I bought a shoe from amazon in September with a warranty period of 3 months and its soul got cracked and the a part o[censored]pper body got separated from sole. When I asked bata they first refused to take the complaint as I bought it from Amazon. but after explaining them they noted my complaint.

I firstly complained Bata on 1st of Dec with ref. No.: 1381355, and shared all the pictures and invoice. But they didnt took any step for that.

Secondly on 4th december I again logged a complaint with reference no: 1384416, After a long wait they arranged a pickup on 7th of december. I handed over my shoe to them.

Again after a long wait when i didnt receive any response I called them on 18th December, On that day they said we are forwarning the concern and you will get cashback vocher within 24-72 hours and you will be updated on call.
And again waiting for that much time they didnt gave any response. Today again when I called them on 21st December, they said we are processsing your request and you will be updated in next 24 hous. When I asked that I have been waiting for so long they had nothing to explain the reason for this.

They are just harrasing me for this and not giving me the exact information. I bought the shoe for wearing and not for getting harrased. When I ask them to forward my call to Senior representative they dont even do that.

I have already wasted my time in this whole process and now I want to file a case against them for harrasing and not informing with the update.

Even they are not gining a money as refund, they will give a BATA voucher which is of no use if I will buy any other product. I want some strict action to be taken on them.