Bata India — Wrong product delivered intentionally for Order placed thru Bata online Website

Website: Bata India

I had made an online purchase from Bata website for a pair of Bata Inuck loafers (brown) on 16th Feb 2025. The order was delivered to my address on 20th Feb 2025, however on opening the packet I found out that both the shoes were of different colour, one was Brown other was black. This is extremely disheartening since i have to leave for a wedding on 22nd Feb 2025 and now I’m left with no choice but to again purchase the same product from retail store. This has caused me financial loss and great deal of inconvenience at the hands of Bata and its channel partners managing their logistics. This whole incidence appears to me as a deliberate attempt to harass me during my time of need. I need to be fairly compensated for the overall financial loss, inconvenience and loss of peace of mind.
Order ID - BW[protected]