Bb Daily — bb daily - products are marked as delivered and money deducted even though they are not

On apr 9th, the products which i have ordered are not delivered and not received any call or message from bbdaily. When i checked the status from bb app i noticed that the products are all marked as delivered and money was already deducted when i placed the order.

I have checked with their chat support, and they have informed me that the product is delivered to the security person, but that is not the case and it's not delivered at all.

I have raised a complaint on the same day and ticket no:[protected] was provided. Since then there is no response from bbdaily, i have been asking for an update but there is no response at all.

Chat support is abruptly disconnecting from the chat window and not responding at all. I have attached one of the conversations that i had with the support team and see how they have responded.

Need help to sort out this problem.

I was waiting for these items for a week during the lockdown, if they inform that they are unable to deliver due to some reason is completely acceptable, but they did not deliver the products and marked all of them are delivered is not acceptable at all.