| Address: Vellanchery, Kerala |
Dear Consumer Complaint Forum,
I am filing a formal complaint against Be10x, an online teaching platform, for misleading claims and refusal to process a refund for a course I booked. I paid ₹4, 838.13 for the course but later found multiple issues raising concerns about the platform’s credibility, including:
No positive reviews available online.
No proper website or mobile app, making it difficult to verify legitimacy.
Misleading promotional claims, such as offering a free Microsoft certificate and free access to ChatGPT-4, which seem deceptive.
Due to these concerns, I requested a full refund of ₹4, 838.13. Initially, Be10x reached out to me and confirmed that they would process a refund of ₹4, 100, deducting ₹738 as an operational cost. They even sent a confirmation over WhatsApp. However, shortly after, another representative from the same company contacted me and stated that they will not be providing the refund.
This contradictory response and refusal to honor their own commitment indicate unfair business practices. I am attaching screenshots of the WhatsApp conversation as proof.
I request the Consumer Complaint Forum to take strict action against Be10x for misleading customers and assist me in securing my refund. Kindly guide me on the next steps to escalate this matter further if required.
Enclosed: Screenshots of WhatsApp confirmation and communication regarding the refund.
Looking forward to your prompt assistance.
Best regards,
Rahul Rajagopalan
[protected]
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