Bella Vita Organic — One of the item missing in order

Address:	Plot No.351 Udyog Vihar Phase-II City: GURGAON, State: HARYANA, Pin Code: 122016
Website:	bellavitaorganic.com

Hi,

I've placed the order on 17th October 21 from Bella Vita Organic online site https://bellavitaorganic.com/. On 20th October Order was delivered but 3 out 4 item was delivered.

I've raised the query through mail and I've sent the unboxing video to as per the company requirement. Till today issue is not yet resolved.

After 5 days of raising query got a call from Bella vita they said unboxing video was not proper. They offered that that item will be delivered free of cost on next order. If the unboxing video was not proper then why they are offering that missing item free on next order ??

So I've requested the packaging video. They are not even addressing the issue.

They are not delivering the missing item and not even refunding the money. Every time they say issue will be resolved in 24-48 hours. Its been more than 5 days since I've raised the query.

Kindly look in to this issue.

Thanks in advance.

Company Address:
GSTIN: 06AAFCI1834E1ZX, Address: Plot No.351 Udyog Vihar Phase-II City: GURGAON, State: HARYANA, Pin Code: 122016
Phone Number: [protected],
Email: [protected]@gmail.com
[protected]@bellavitaorganic.com

Regards,
Subrahmanya Hegde