Bengaluru Metro Rail Corporation [bmrcl] — Lost card balance transfer to new card

There should an option of transferring the balance of old card to new card if the card is lost. I don't understand way why the system is not upgraded yet. The city is recognised with the great name called "metro city". And also called as Namma Metro.

Request to fix this issue, as many would be facing.
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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