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Bengaluru Metro Rail Corporation [BMRCL]

Bengaluru Metro Rail Corporation [bmrcl] — Request to refund the amount

For my metro card recharge I made a payment of ₹300 through UPI.But, it was in the processing status for a very long time and I could not recharge my card at that moment .So, I had to buy a ticket and continue my journey.But after 20 mins ₹300 got debited from my account and the next day when I went to the person in the ticket counter, he says recharge cannot be done for yesterday's payment. And He asked me to raise a complaint to refund the amount.
So, i request you to refund the amount of ₹300.

Details:
Transaction ID-T2401031655374756767990
Date and time-4:55 PM on 3 Jan 2024
Bank- SBI BANK through phone PE
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I still didn't get any reply from the customer support.
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
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    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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