Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

For my metro card recharge I made a payment of ₹300 through UPI.But, it was in the processing status for a very long time and I could not recharge my card at that moment .So, I had to buy a ticket and continue my journey.But after 20 mins ₹300 got debited from my account and the next day when I went to the person in the ticket counter, he says recharge cannot be done for yesterday's payment. And He asked me to raise a complaint to refund...

Hi, I travelled on Bengaluru metro from Hoodi to Rajaji nagar two way on Dec 16th 2023. While going to Rajaji nagar the person in the ticket counter at Hoodi station (at 11:30 am) told that the price for 2 tickets is 120 and gave 2 tokens. While dropping the token at the exit counter in Rajaji Nagar, I noticed that it showed the fare as 50 rupees instead of 60. So, in the return journey I chose to pay using Google pay and they took 100 rupees...

T2312010934421845000367
The above transaction ID I have made the payment successfully but i didn't receive the QR code on WhatsApp, I need the refund as this was not processed. I had to purchase token that day....

Amount was debited and i did not receive qr code...

Today my 3yr kid (who hasn’t even started his schooling) was charged full ticket in bangalore metro route (Magadi road to Yeshwanthpur). I don’t think it’s a standard practice followed in any of the public transport to charge full ticket for 3yr old kids. If this is the rule to be followed, why is it not consistent across all public services. This is really frustrating & feels like a separate rule imposed by BMRCL to loot hard earned...

My balance is supposed to credited back to my account as the smart card is not presented at CTT or Automatic gate for card balance update within 15 days from the date of recharge. I did not get my amount credites

Metro Smart Card number [protected]
Order Id:[protected]
Operator reference number:[protected]

Please do the needful.

Regards
Arun Thomas...

The minimum charges for 2 wheeler is 15 Rs. However at Doddakallasandra Metro station they are charging Rs. 20 and providing false information that the rates have increased. When I told that I will complaint to BMRCL, they immediately told to pay 15/-. I am attaching the entry and exit receipts for proof. Please take appropriate action against the parking contractor.
Per person if they are charging 5/- extra and with approximately...

In konankunte metro station, around 12:00 Pm
Date : 15/11/23, the worker in ticket section time was till 1:30 Pm, two lady workers in ticket section refuse to collect 10 rupees coin As they said that coin are not allowed
And they rejected to collect atleast one 10 Rs coin, they were arguing refused to accept the coin by giving some irrelevant answer
They are not even saying any valid reasons
They are not even...

Please refund my amount 28.50×2 to no. [protected]...

I recently recharged my namma metro card [protected] with 100₹ on 26 October 2023 10:35 am via paytm but my top up isn't showing in my card wallet

The following are the transaction details

UPI reference number[protected]
Name Manikantan K...

Dear Sir/Madam,

I have recently purchased namma metro card in Jayanagar Station and top upped 100₹/- on paytm on 26 October, 2023 10.35 am for the namma metro "card No : [protected]" respectively

And in the top up it's not showing the top upped amount 100₹/-

I kindly request you to look into this issue and do the needful for me

Thanks...

My interaction with the cashier and security personnel at Nallur Halli Metro Station was unpleasant, and I found this app to be ineffective. I encountered issues with using the QR ticket, and it still indicates that it's already been used. Additionally, the cashier and security staff displayed rude behavior....

The security staff at South End Circle ( Green Line ) are talking so much amongst themselves that they barely care to check bags during the screening. This is a huge security risk.

Capt Subbarao...

Hi BMRL,

I had recharged INR 100 for two metro smart cards on oct-7-2023 when I tried to claim it, it says no top up found. When I checked at metro station, staff told it is expired.
Please do the refund of the amount

Details:
1.
Card no: [protected]
Paid on: Oct 7 2023 7:22 PM

2.
Card no:[protected]
Paid on: Oct 7 2023 7:21 PM

Transaction...

Hi, i lost my metro card having number [protected] . Now i see someone is using my card and the amount in it.
You don't have any resolution if card is lost.
Please do a provision to block the card in metro app for travelling if lost. And provide QR code for each card so only owners of the card can use and reduce theft....

I am a senior citizen and have faced this problem often at konanakunte cross metro and lalbagh metro stations.When a customer exits at the concourse if the escalator from concourse to ground direction is not displayed we have no option but to use stairs. When we want to go down the escalator is set to move up. Lift is also not installed on both sides, so choice has to be made correctly before the automatic exit gate. Thoughtlessly both escalators...

This happened on 16.10.2023 at 10:50pm
The security didn't incharge me that te train was cancelled until I boarded and waited for 5mins and his superior comes and tells me that my train is cancelled and it's not his problem that the security didn't tell me that the train was cancelled and tells me to literally get out and I didn't even get any refund and they didn't even try to resolve my problem and the incharge scolded the security...

The security informed me that the train has been cancelled after me boarding the train and he says that's not his problem and then his superior comes and says 'get out your train has been cancelled', this happened at 10:50 pm although the metro service closes at 11:00 pm and the security didn't even inform me before entering into the station and i didn't even get a refund and my money is now gone!
My trip id:[protected]M[protected]br...

This is a complaint against Mr. Mithilesh Kumar who works as a security incharge in Srirampura metro station Bengaluru, on 26/09/2023.
The above mentioned person did not respond for my query regarding carrying sharps in metro and instead arrogantly questioned me back and walked away from there even though I was talking to him without even looking back.
If such people are there then how are we suppose to know the correct information...

Hi,

i tried to book metro through whats app money debit from bank but i not got qr code i asked metro customer help area they told money should be refund with in 7 days its beings 16 days i have not got my money back
please solve my issue .

Transaction id----- T2308271044043721492930
UTR[protected][protected]
AMOUNT ---- 23.75
TIME ----- 10:44 0N 27 AUG 2023...