Berger Paints — applied weathercoat external and internal, but colors are peeling off from the wall

Address:

176, S.C.Chatterjee Street. Konnagar, hOOGHLY, 712235

We have raised a complain with Berger on[protected] with a complain ID SR[protected], after that we talked with Berger representative (Berger Help line) and every time they promised that they will take up the issue and resolve it by tomorrow, but it Is really unfortunate as well as painful to say even none of your representative bother to visit my place and revert. It is really frustrating that investing at around Rs.1.5 lakh on Berger paint to paint my house External and Internal with Premier quality "Weather coat" (Which promise 10 Yrs warranty), within 6 months after applying the paint, colors are peeling off the wall. Even one of your Technical (Berger) also recognized that there is problem with the color.
Truly, I am really frustrated to see the way Berger deals with customer complain, I just would like to hear from you whether my complain will be addressed or not. How many more months will it take to resolve the issue?