[Resolved] Bharat Matrimony — assisted member service - not upto the mark - want refund back
Bangalore, Bangalore District, Karnataka, India
ViVivek_Sha on Sep 16, 2017
I joined the assisted service by paying 25000 they informed me they will send 3 profiles per week and follow up with them - No response till date.
My id :M4644919
Email: [email protected]
They havent kept up to their promises I have been polite an sent emails and have even chatted with them however no response on the phone number or their manager.
I have lost my patience - you cant say your client is not good If my profile is not good why did you guys call me back to back to join the service. Why did you guys promise that we will do something and end of the day I'm sitting and performing the search.
All I need is my money back or will have to take this as a legal case.
PFB some emails which were sent and no response
It's really bad on your team after taking 25000 from me I have to search profiles on my own.
How can I get my refund back pls ensure to revert or call me at the earliest.
On 11-Aug-2017 10:16 PM, Vivek Shankar wrote:
Tried reaching you on your number but wasn't able to connect. This week profiles were not good.
Have you received any leads, I'm very serious on my marriage looking at current profiles I'm worried If I'm loosing my money of 25000 which I paid.
In case its difficult to find profile for my id pls let me know I would like to cancel my membership and save my money.
Pls call me when you are free tomorrow.
Complaint marked as Resolved Sep 17, 2017
This is wrong they havent called or replied and marked as resolved, pls have this reopened
[Sep 16, 2017] Bharat Matrimony customer support has been notified about the posted complaint.
Verified SupportBharat Matrimony Customer Care's response, Sep 20, 2017
We regret for the inconvenience caused to you.
Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.
Our relationship manager will contact you to understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight. Please feel free to write to [email protected]
We apologize, once again for the unpleasant experience you had.
Team Customer Care
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