[Resolved] Bharat Matrimony — customer care executives will contact when they need payment

 
2 Reviews
India
 jithinbhaskar on Dec 7, 2019
No customer enquiry about their service, availability of profiles etc. They contact me only when they want payment. Its better to go for robbery. Executive called me min 5 times per day for payment. After the payment no enquery from their side.. I activated with paid membership on may 2019. Executive continuously
Called me to make payment. Finally i paid. After payment i got a query
From bharath matrimony on nov. There is no call from their side
Between this period. They called me during the renewal time. They need
Only cash. No support from this executive. They need only insentives. Bad
Customer service. No i renewed my membership. Before payment contacted
Executive agreed that will give better support. Still no call from this
Executives. They wil call after 3 months to renew the pack again. Its
Really #
Complaint marked as Resolved Jan 13, 2020

Complaint Status


[Dec 08, 2019] Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Bharat Matrimony Customer Care's response, Dec 09, 2019
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services.

We're very sorry to hear this. Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com. An executive from the customer service team will contact you to fully understand your concerns.

Please feel free to write to [protected]@bharatmatrimony.com

Regards,
Team Customer Service
Bharatmatrimony.com
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Payment for rs 3200 made on 07.12.2019 for 3 months email [protected]@gmail.com mobile [protected] but profile is not getting opened please sort out the issue or refund the amount

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    Customer satisfaction rating
    53%
    Complaints
    536
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    84
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    phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    location
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
    Bharat Matrimony - customer care executives will contact when they need payment