[Resolved]  Bharat Matrimony — Disappointing Assisted Service

Profile No: M8922871
My Dad bought the Assisted Service to contact interested profiles on our behalf. For a 3-month long "premium" service, the kind of service that was provided is of very poor quality.

Despite the promises that the relationship manager is "committed" to provide better service, we never got any value for the money. The primary reason for choosing Assisted Service was to try to contact the profiles (that we were interested in) on our behalf.
There were many profiles which when I tried communicating on my own via Bharat Matrimony site, didn't respond (messages unread / unsure if they're still active, etc.) Hence, utilizing Assisted Services seemed like a good idea to learn the outcome of the "interest" sent.

Though we provided a list of profiles to contact, we were never kept updated on the progress, most of the time, we didn't know the outcomes and we got info on the responses for only a handful of profiles.

Despite my Dad's repeated requests to provide more info - on the outcome of the service, he was not updated or kept informed. There was barely any communication from the Relationship Manager to our queries.

I tried to clarify our expectations and provided feedback (a couple of times Oct 25, 2022; Nov 08, 2022, etc.); but we never got any response nor was there any improvement in the Assisted Service.

On Jan 02, 2023, for the 2nd time, I emailed the Relationship Manager with another list of profiles that I was interested in, to contact the profiles that I tried to connect through the Matrimony site, but again, No response from the Relationship Manager. He rarely listened / implemented our requests.

I had a better response on the BharatMatrimony App when I tried on my own before utilizing the Assisted Services. The Automated "Profile of the Week" was a joke as the sent profiles were the ones that I had already chosen / part of the list of profiles that had been sent to the Relationship Manager to contact on our behalf. Even for those, there was no follow-through from the Relationship Manager.

Overall, my Dad & I feel that our experience with Assisted Service has been an utterly disappointing, frustrating & underwhelming and a huge waste of money, with poor communication and poorer outcome. I wish my Dad could be compensated for the poor quality service as we could've just paid for the Prime Membership & achieved a better outcome.

I sincerely hope that someone would follow through on the feedback and take action on complaints.