[Resolved] Bharat Matrimony — Fraudulent and misinformation provided by the salesperson to upgrade the account

AlAnthony

from Mumbai, Maharashtra

Address:	600028
Website:	www.bharatmatrimony.com

Sales man from bharatmatrimony from delhi named Manish [protected] and his Manager Rahul Sharma [protected] had called my wife to upgrade the account to premium a/c and made false promise that will share 5 profiles for marriage proposal for my brother in law and will also make sure that personally will show profiles close to pune city only
and hence we made a payment for 3000 to upgrade our a/c
its been 4-5 days ther is nothing in the peofile tried calling the sales man and the manager both phones are off when called CUSTOMER SERVICE from bharat matrimony no help whatsover very unprofessional croud my complaint was raised but was sent to delhi same sales person had called my wife to discuss and when my wife informed that we had raised a complaint he said that we have not received any complaint and also closed my complaint without my agreement, complaint number 15997267 when i called the cust service as to why they did not contact us thet said that my complaint is closed then they gave me a number for a manager in delhi who is ziyaul [protected] he said that he will look into this and will call back i gave my number and also instructed to call me and not my wife but they again contqcted my wife in half an hour and said that we cannot do anything andÂ we ca take any steps as required then i called the same manager he said that he will do something and was asking me my password for the accountÂ i refused to the same and did not share my password as he should have an admin rights these people dealing with my complaint are very unprofessional and also give their personal number to the cuatome i have all the calls recorded with me please look into this as i have also registered a complaint to consumer law website and awaiting response from them

ALL I NEED IS MY MONY BACK AS I AM BEEN CHEATED IF I DONT GET A SOLUTION WILL SURELY TAKE THIS TO POLICE OR SOMEWHERE HIGHER

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Jan 17, 2017

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2016

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

An executive from the customer care team will contact you to fully understand your concerns.Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com