Bharat Matrimony — Guaranteed response policy - not providing the refund

I registered the profile with Bharat matrimony with the high hope of getting response. I have used their service for 30 days but neither I have received any response from the member neither anyone accepted my message request. So I asked cx care for refunding my money. But now they're denying it. Even though they have mentioned this policy.

Here is their money back guarantee policy :
https://www.bharatmatrimony.com/money-back-guarantee.php

They're cheating the people and looting the money on the name of showing profile.

Their customer service is just pathetic and disgusting.

I would like to have refund for the subscription that's it.