[Resolved] Bharat Matrimony — paid membership services, misleading consumer after payment | |||
After creating a profile in their website was constantly asked to make payments in order to view profiles and communicate with matched profile, After payment of 4300 rs my account was upgraded to contact profiles, as i didn't find any suitable didn't use any allotted view number services from site, Later i was prompted to use divorce matrimony as to find matching profiles so now i am asked to pay the same amount again which i had already paid to view contacts stating its their sister company and its mandatory to pay so when i contacted i was informed the same. My question is : If both belong to a same organisation why do they have different sites when profiles are shared among them self, Why i was not informed earlier about divorcematrimony.com earlier to my payment Why i was able to view contacts in one site and had to pay for other which is their sister company This is purely taking advantage of consumer by not communicating and trying to pull more money by having different sites name but same data and controlling the matched profiles in one site so people are to pay in another. My id in the site :t5272673 Was this information helpful? | |||
Aug 22, 2019 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Verified Support Jul 19, 2019 Bharat Matrimony Customer Care's response Dear User, We regret for the inconvenience caused to you. Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had. We have checked and found that you have received a call form the concern person as per you request regarding the transfer of payment. Further, we would like to inform you that, we have already taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest. We will update the status at the earliest and requesting you to kindly bear with us in the interim. We value your association with Bharatmatrimony.com Regards, Team Customer Service Bharatmatrimony.com | |||
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