[Resolved] Bharat Matrimony — poor service from bharatmatrimony

Vaswati Roy

from Delhi, Delhi

Address:

Bangalore, Karnataka

Every time my profile is suspended the employees tell me to send the id proof and i send and my profile get activated for some days after that again it get blocked and then when i call the customer care they say me to send the i'd proof again and again this is not done very disgusting none of the employees are helpful they give small excuses like your photo on passport is not matching with the photos which you uploaded on bharatmayrimony lol obviously i will not upload a photo without makeup especially in matrimony site whereas my photo on passport is without makeup this is a stupid reason then they say mam you did not give your salary slip why should i give my salary slip when i'm not working such kind bull # they r asking very poor service from bharat matrimony
My id is b1979339

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Dec 29, 2017

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Bharat Matrimony Customer Care's response Dear Ms. Roy,

Thank you for contacting Bharatmatrimony.com

This is with reference to your complaint dated 23/11/2017, regarding the suspension of your profile.

We have checked and found that your profile "B1979339" has already been activated from our end. Hence, we request you to kindly login to your profile and check the same from your end.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].

We value your association with Bharatmatrimony.com