[Resolved]  Bharat Matrimony — profile deactivated without notice when asked for refund since there was no service

Address:Pune, Maharashtra, 411033
Website:www.bharatmatrimony.in

I registered in bharath matrimony and was planning to subscribe for paid service and i was promised that if i take assisted service there will be a manager appointed and they will share 4 relevent profiles for every week. But all i got is irrelevant profiles which doesnt even nearly meet my preference. When request to refund they deactivated my profile all of a sudden with out any prior notice. I never recieved any call or msg or email regarding this. When i called upon customer care i was informed that the profile has been suspended as the person has got married.
I have been sending emails for past 3 weeks but till date there is no response and the profile is still inactive.
This has affected our communication with some profile with whom we were interacting. Despite regular followups there is no response from bharat matrimony. This is not fair since they have a good business to run they dont even care about their customer. Running their business without humanity this is insane.
+1 photos
Was this information helpful?
No (0)
Yes (1)
Apr 1, 2018
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Feb 27, 2018
Updated by Arvind987
I still didnt get any response
Verified Support
Feb 28, 2018
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com
Mar 01, 2018
Updated by Arvind987
I have forwarded the same mail thread with my contact info.
Mar 01, 2018
Updated by Arvind987
See its all just a fakr promise.. i forwarded mail yesterday but till now there is no response
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Matrimony
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    815
    Pending
    86
    Resolved
    435
    Bharat Matrimony Phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    Bharat Matrimony Address
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
    View all Bharat Matrimony contact information