[Resolved] Bharat Matrimony — recurring transaction enabled on an earlier payment done

[Resolved] Bharat Matrimony — recurring transaction enabled on an earlier payment done

M MamathaL

31/08/2017bharatmatrimony[protected]us (Do you want to convert this to an emi) 7, 469.72 Recurring transaction has been enabled on my credit card and the same card details are saved and the account has been auto renewed with usd 112 with the saved details. How on earth can these changes can be saved without the consent of the customer. Did you call me on my mobile, and did i say yes for auto debit. I am currently out of country and you just take away customers money so easily. We do not need any further services in you. Please close the account and refund the entire money with interest. Should there be any delay in doing so, shall lodge a police complaint against the fraudulent transaction done. Was this information helpful? No (0) Yes (0)
Oct 14, 2017 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Sep 10, 2017 Updated by MamathaL Please do not fool your customers by doing auto debit of the money. I was never notified of this autodebit. Please refund the amount asap. Verified Support Sep 13, 2017 Bharat Matrimony Customer Care's response Dear User, We regret for the inconvenience caused to you. Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had. We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you. Regards, Team Contact Center Bharatmatrimony.com
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