[Resolved] Bharat Matrimony — refund my money fraud profile
Rarashmilalchandani on Mar 13, 2019
I received one email regarding a match from mumbai yesterday 12 march 2019 named as vikram lekharajani who accept my interest earlier i was very happy & i made the payment of rs 4700 for six months in hurry because of your customer service agent who called me in between.. & after that vikram started messaging me so badly like a crazy man who was looking for dirty talk i was really very shocked since i never met such kind of illiterate guy on your website when i asked where r ur relatives he said i dont know anything.. About them, he was answering like a fool.. I hold my hands kindly request you to refund my money if not full then upto 3000 otherwise i am going in police regarding fraud... Since i blocked him on whatsapp message got deleted.. Please help me in refund...
His profile id is s363408.
You can see no information about his family.. On profile
Complaint marked as Resolved Apr 14, 2019
[Mar 13, 2019] Bharat Matrimony customer support has been notified about the posted complaint.
Verified SupportBharat Matrimony Customer Care's response, Mar 14, 2019
We regret for the inconvenience caused to you
We would like to inform you that we do monitor all the profiles while including it in our database and if we come across such profiles, we will immediately take necessary action against the profile.
Besides, we would like to keep you informed that, we do have our validation process where we do not check the integrity of the profile before addition to the database, only a basic content validation is performed to ensure that is there is no defamatory / blasphemous content.
Character verification and the profile verification has to be done by the interested members themselves.
Further, if you have found any fake profile, kindly revert to us with the matrimony ID of the profile along with the supporting proof (Email or Chat conversation happened through our website or any Document Proof) which shows the member is not genuine, so that we can check and do the needful accordingly.
Hence, we request you to get back to us with the supporting proof (Email or Chat conversation happened through our website or any Document Proof) for your complaint.
Further more we request you to send your contact number immediately to [email protected] so that we can check and do the needful accordingly.
We value your association with Bharatmatrimony.com
Team Customer Care
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