Bharat Matrimony — refunding from bharat matrimony

Address:	Chennai, Tamil Nadu
Website:	Bharat matrimony

Myself registered in bharat matrimony. On 13th june i got the call from mr kiran saying that he has shortlisted 15 profiles of master graduates of my area and he called their parents as well. They are ready to accept my profile and only thing is i should become paid member to get their number. I was not aware o[censored]sing paytm and kiran used my phone otp and took the money rs. 3800. But immediately when i login there were no such profiles and i asked for refund. So he agreed finally and told i have put it for refund and you will get it within few days. But after waiting for a week when i called he scolded me saying why you are calling now, i said you will get refund, wait for few more days, its the big organisation so it will take time to refund. Then i did complaint in customer call even mailed. I have given mr bibin's number by saying that he is the manager of kannada matrimony. I called bibin and told the stories and bibin immediately called kiran and kiran told he is refunding the amount. I waited for another week. I didnt get the refund. I mailed about these two managers fraud business in customer care and even in feedback. I used to get the reply regularly that it will be refunded. Daily i have been made to wait about half an hour in customer care and they say ill get call back. But never i got and again i started asking kiran about refund, he is telling that bibin has put the signature for refund, if you do not trust me you can ask bibin and you will get tomorrow.. So many tomorrows over. Bibin is not recieving my phone call if i call from different number then he says ok madam i'll enquire and call you back. But he never revert me back.

Now its not only the question of my money rs. 3800 and phone call charge ; it's also how much i suffered along with waste of my precious time and patience, how they gamed emotionally, how much i suffered, its the kind of harassment which is beyond tolerable level. So i want the refund along with their apology of being gamed with my patience and time