We joined the Assisted Service of Matrimony on 20th February 2023 for our son Sidharth, matrimony ID# NAR1316423.
A relationship Manager is assigned to support us on 23rd February and first set of profiles received on 27th February. We have waiting for the profiles and after reviewing the profiles shared in the first couple of weeks we realized that the RM has no experience in dealing with matching the profiles for our need.
You may please refer my E mail communications dated 1st March, 3rd March, followed up with several direct phone calls and what’s messages.
We have shared the reasons for not accepting the shared profiles to the RM and his supervisor which are mainly:
· Girl is older than my son
· Cast not matching (different cast)
· Star not matching
· Horoscope not matching (Papam)
We believe these are the basic things RM should verify before sharing a profile, it should not be to show the numbers.
There are couple of profiles we accepted during this period but there was no follow up and communication from RM on it.
We raised the matter with Supervisor of the RM but both were not responding for along. I have filed a request for refund as per the conditions mentioned in our initial purchase of the service.
After having couple of phone calls, RM is changed on 4th May 2023 and then we started getting some service from the new RM. So we haven’t get any quality/satisfactory service from the RM from 23rd February till 4th May, which is communicated to matrimony in time.
Now matrimony stopped my assisted service due to expiry of the service period which was for 3 months.
It is unfair from the side of matrimony and not in line with the agreed terms in our purchase agreement.
I have sent the above representation to care.[protected]@matrominy.com on 26th May but there is no formal response from them. While contacting their representatives accepts there is lack of service but waiting for a formal response sine then.
Please work to get me the service compensated. Thank you,
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