[Resolved]  Bharat Matrimony — "till you marry package " offered to us - id no. e 1862548 - meera

Address:	Ernakulam, Kerala, 682301
Website:	matrimony.com (Bharat Matrimony)

We have been a member of kerala matrimony since 2011 and unfortunately we are yet to find right match.

In august 2015 kerala matrimony office offered us a special package/plan called "till you marry" and sent detailed terms and conditions of plan. Based on the terms and conditions of the package offered to us, we accepted the offer and made the payment of rs.9900/-.. The main terms of the package given to us in writing are reproduced below:

"package validity - upto 6 years or date of marriage whichever is earlier
After 2 years, just pay rs.1000 as annual service fee - nothing else
Package expires after second year if annual service fee is not paid"

Yesterday evening while i was travelling, i got a tel call from km office that the present plan is expiring by 1 st august and the same needs to be renewed and the renewal fee is rs.6900 for one year. I replied that as per the plan offered to us only service fee of rs.1000/- needs to be paid.

Today morning as i followed up the matter tried to contact the person who called me yesterday. After repeated calls i could talk to one ms. Jeen on the subject who said that the present rate is rs.6900 and to be paid for renewal for one year. She could not solve the issue. Later i tried to call few other nos. And i was directed to contact one mr., rajkumar, manager at ernkakulam office,. Though i made few calls to contact him, i was not connected (Called[protected]. First i was told that he was in a meeting. Later one or two calls were cut. Finally i talked to one gentleman mr. Steaffen whom i initially thought was mr. Rajkumar. Mr. Steaffen told that mr. Rajkumar was not in the office. I am not sure which is correct. At least mr,. Steaffen had the patience to hear the details and told me he will get back after discussing with higher ups.

Our issue is simple. We have taken the package in august 2015 based on the terms and conditions according to which, we need to pay only rs.1000 for renewal for one year, till 6 years, if marriage is not taking place. The fact that kerala matrimony later on changed the terms of the plan/period etc. Is applicable only to those who have taken revised plan and not to us. This is just a simple logic or law of contract (Offer and acceptance). Eg. If i put a fixed deposit with bank for 5 years at 12 % interest, the bank cannot change the interest rate 5 years because the market rate has come down. There are laws in this country and there are govt boidies/forumns to to represent unilateral and unlawful and unethical practices.

I presume that the kerala matrimony staff has taken a stand as above due to their ignorance and lack of appreciation of rules and statutes available to common man to get due justice. I request kerala matrimony organisation to address this issue with due importance and priority so that the confusion is cleared immediately and we are able to pay the renewal premium of rs.1000 before 1-8-2017.in case, we are not able pay the renewal fee due to delay in resolving the issue by km headquarters, we will not be responsible for the delayed payment.

R. Gopinathan (Father of meera - id no e 1862548)
Mob [protected] land line[protected]
E mail : [protected]@gmail.com