[Resolved] Bharat Matrimony — unable to upload a new pic and showing error (no proper guidance)

SingamN

from Sangareddi, Telangana

Address:

Hyderabad, Telangana, 502032

Id : t4125166
Whenever i am trying to upload a new pic. Its showing error as try again. I have tried it from other devices also. I have raised the ticket and the issue still exists. There was no proper solution and its almost 4 days over.

Even out of 9 pics. Suddenly one pic got deleted now its showing only 8.
Kindly look into this on priority.

Was this information helpful?

No (1)

Yes (2)

Jan 24, 2020

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2019

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

Could you take screenshots of the error message you see when you try to upload a picture. Send this to [protected]@bharatmatrimony.com

You could also WhatsApp your photos to us (along with your Matri ID) on [protected] from your registered mobile number or email it to [protected]@bharatmatrimony.com and we will upload them for you.

Please feel free to write to [protected]@bharatmatrimony.com

Regards,
Team Customer Service
Bharatmatrimony.com