[Resolved]  Bharat Matrimony — unauthorized credit card access /auto renewal without consent

Website:

bharatmatrimony.com

Fraudulent matrimony services from india by a veer tamilian named murugavel janaki raman

This is relating with a fraudulent activity from m/s bharat matrimony services based out a transaction done on 01st feb 2018. I paid for a 3 month plan for matrimony services. I clearly remember there wasn’t any option for auto renewals. (Matrimony agents agrees the same as well). And on 1st of may they charged me the same amount 2900/- without my authentication / consent.

I talked to the merchant & their executives agreed me there are no manual check options for auto renewals, everything auto. Whomever they purchase the services for single time even will be charged automatically without their consent. This is the fifth time in equal intervals i’m purchasing their services i never had such an auto renewal experience. So this one they had implemented this fraud activity very recently. When i talked to one of their senior executives i got an awesome reply like they already send me a mail regarding this pre - planned fraud activity before a week. I checked my mail that was right they sent me the mail, that shows this is a deliberate act with well planning. (Attaching the screenshots of the mail as well)

What ever the communication they sent me / even if they call as well, this an injustice over to the customer rights, they charged without consent.

I must say this is a high end security breach as well as violation of fare trade/transaction standards. And i feel pity on the merchant bharat matrimony as well as the authentication services from hdfc bank side. I have no idea, how come a credit agency like hdfc can simply promote/ support these fraudulent activity.?

It seems they had charged me for this month as well, and going to charge for the next quarters and these charging pattern going to continue without any proper authorization from my end. So i requested your executive to block my card, i would like to continue the banking services even only if they can promise & guarantee secured services as per the banking norms.

I found a series of cases pending there in consumer / forums relating this fraudulent attempt in the name of matrimony services.

I do posting this here not for any waiver amount from any end. But this is some have very critical. Let the people realize these kinda of frauds. Better the should be quoted as fraud matrimony rather than prefixing bharat.