[Resolved]  Bharati Axa General — Repairing charges once get accident in r/o santro car vin no malaa51hlem842451

Address:UP44AC0677

1. The a/m car was under insured by bharati axa general ins. Company vide policy no. Hax/s9692044 dated 20 april 2014.The car got accident and was deposited for repair at sant hyudai, kangra. The condition of accident was in the condition of driving motion, the car was drived by the owner and deposited on dated 10 march 2015.
2. The repairing charges worth approx rs.97772 was produced vide sant hyundai credit invoice no. B[protected] dated 16 april 2015 in which bharti axa insurance company has given do amt rs.70353 and cash rs.25420 taken by customer.(Total amt.Rs.95773)
3. As per invoice of sant hyundai kangra noted above the painting expenditure is approx rs.19720, removal denting repairing charges rs.15296 and replacement of parts worth rs.62756.
4. As the purchase cost of car is approx r.4 lacs it is not with stand that how the cost of repair denting-painting, etc. Had all ready been taken approx rs.95773 (Including insurance company and customer).
5. The sant hyundai has not be returned salvage items even though i ask for.I have lodge a complaint on dated 21 may 2015 at serial no. 6 and a letter was send by me on above subject on 19 june 2015. I applied rti to know about matter but sant hyundai firm denied to give any information saying that this firm did not come under section 2(H) of rti.
6. You are requested to take appropriate action and provide information on the subject whether the charges have taken juridically. I'm serving in army it is not feasible to look after the matter routinely.Hence, your honour is highly requested to look into the matter as a defence personal.
Thanking you jai hind ram bilas mishra mob. No.- [protected] e-mail:[protected]@gmail.com
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Sep 2, 2016
Complaint marked as Resolved 
Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2016
Bharti AXA Customer Care's response
Dear Ram Bilas Mishra, apologies for the inconvenience caused. Our team is looking into this matter and shall connect with you soon. Thanks.
Verified Support
Apr 21, 2016
Bharti AXA Customer Care's response
Dear Ram Bilas Mishra, we share your concern as a valued customer. We have reviewed your case and have sent you a mail with regards to the deduction in the claim. Our claims team has also appraised the same at the time of delivery of the vehicle.

We hope this resolves your query. In case of any clarification, please let us know or get in touch with our claims team. Thanks.
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