Bharatmatrimony — Assistant service provider not responsible

My Id isM5177868
This is our second renewal with you, our last assistant provider was Gandhimathy ( staff)her mobile:[protected], we transferred Rs22000 November 2020, we got only around 8-10 prospects but we didn’t get any assistance or proper communication from Ms.Gandhimathy, when we raised complaint to your customer care we were given complaint number BM24333021, & we have been told that we have not been allotted any assistance, but we have been talking to Ms.Gandhimathy for last 5 months, and again we have been asked to raise complaint to [protected], we can send you screen shot of payment done and our allotment of assistance service if you share your mail I’d, we are looking forward to proactive measures from your side