BharatPe — Amount debited but not credited

I had made a payment on 1st of march of amount rs 2700 on google pay using bharatpe qr code but due to timeout the amount has not been credited into the merchant account but my bank statement clearly shows that the amount has been debited from my account and have been manually credited into the federal bank of bharatpe.i have contacted bharatpe but since 1 month they have not been helping me out and the amount has not yet been refunded back into my account i have attached all the supporting documents my conact number is [protected]