BharatPe Complaints & Reviews

May 13th amount was paid to bharathpe issue in the settlement of the qr amount of 30, 000/-. It has been 25 days there is no response whenever I call support there keeps telling me 24 hours for the first two days. Then onwards 48 hours now they started saying 72 hours. I have all the evidence of call recording. I don't have the option to reach management.
whenever I request to transfer the call to the manager, they keep the call on hold and no one attends and it gets disconnect.
If there is an issue and the transaction got failed there is no system to update the customer and the customer doesn't have option to track on the complaint status. The only option is to call support where we get the response "appoliges, sorry for the trouble, and we will get back in 24 hours." Now June 5th they still not giving my money back.

May 13th 30, 000 amount was paid on bharatpe now June 5th they not giving my money to me .my ticket id 3651065

### SYSTEMS #bharatpe !! FIVE DAYS and 20 calls and even after going by what they said, they are still not giving me 8550/- received by them on 29.05.21 and I have wasted good 20 HOURS talking to them and listening to their nonsense all along. All crap and NO INTENT to resolve!! All the time hiding behind the plea that their system DOES NOT ALLOW this n that and sundry. They are CHEATS, Their investors should callback their money IMMEDIATELY. They are NOT GOING TO SURVIVE with this attitude

I am from Parivar the family store, I have applied loan on 29thmay 2021 but the document verification is not completed yet, how much time will you take to disbursed the amount.

They are selling machine saying 1% or Zero % charge but they will charge 2.07% and they will not refund the fradulent deductions. Customer Care and support is worst. No one replies. If your money is stuck. You are gone for a Toss.

Registerd number- [protected]
Register name- Dawa bazar
Category- Medicine retail chemist

Complaint- On 18thmay, 2021 i have transfred money from bharat swipe to my attached ICICI current account of rs 1, 00, 000/- but till today 30th may i have not received my amount..
I have done many complaints to customer care and they gave ticket number but the issue not solved till now..
Kindly do the needful.
Anuj Gupta
[protected]

I have already registered my complaint before 5 days but problem is not solve yet

I am using bharatpe app since Nov ‘19 and also promoting this amongst my circle. When Invoice ( https://www.youtube.com/watch?v=9NJTwUpiN8c ) feature ( https://twitter.com/ashneergrover/status/[protected] launched I started using this also, but unfortunately this has been discontinued. I had so many data there, it is incurring me financial loss.
I also asked to customer support center to at least provide me data, but they are denying to provide any data. Please help me

As there are no any laws in India for Data Security, So all the corporates are doing as they want.

Iam vignesh. From Chennai, Tamilnadu, i made a transaction on Bharathpe swipe machine worth (10, 000+10, 000)20, 000 on may 11, but Settlement is pending still today,
i called customer care executives many times but they are not answering properly they given only this ticket no 3638477 iam very tired and depressed. how to i claim my money i don't know. Pls help anyone. Thank you. My mail address [protected]@gmail.com

My name is KINTHALI PRADEEP. i am using bharat pe with trade name KINTHALI KONDALA RAO KIRANA. on 22 of this month i received 780 as bharat pe through scaning the QR code. But Still the amount is not credited in my account. pls solve my problem as soon as possible

My name is Komal Dhananjay Ubhe.
My business name is Komaldhan event management.
18 may 2021 ko 50000 ka settlement kiya hai, but abhi tak paisa account main aaya nhi hai.main bahut baar complaint kiya hai, but is par abhi tak answer kiya nhi hai, amount abhi tak account main aaya nhi hai. plz urgently process karo.nhi to kuch police complaint karana padega.

Thanks & regards.
Komal Ubhe
Komaldhan event management.

I am using bharatpe for long time but there are 5 to 8 transactions where customers sent money but didn't get settled in my bank and bharatpe kept on hold. The transactions are from novemeber 2020, march 2021 and I have been complaining on bharatpe customer care since 3 months but still I haven't received my total amount of 16570/- They told me to submit my kyc and I submittted each and everything and still they haven't done my settlement.

Register mobile.[protected], Bharat pe is holding my amount Rs 10000 more than a 15 days. Despite many calls and reminders they did not transfer my amount...
I have submitted all document..

Dear team,
please help, I am many times complaints but not solved
merchant name: PALCHA KAVITHA
shop name : KAVITHA KIRANAM GENERAL STORE
20, 000 (twise)rupees are hold in bharatpe app
please see attachments documents and solve the problem and release the money
TRANSACTION DATE 20/04/2021(TWISE)

MY REG.CONTACT NO. [protected]
email: [protected]@gmail.com

CARD HOLDER NAME: SHEKHAR PALCHA
SWIPE FROM CITY BANK CREDIT CARD
PLEASE SEE ATTACHMENTS FOR MORE DETAILS
DO FAST

Bharat pe is holding my amount Rs 10000 more than a month. Despite many calls and reminders they did not transfer my amount . I have noticed similar issue with other customers also.

Hello
I have been complaining on [protected]
That I am experiencing a fraud payments received on my A/c and now once they are settled they get automatically settled with remark of 0 rs settled and that received money happens to get vanished from my A/c.
I am feeling highly insecure since my amount is deducted without my consent.
And I don't know why but customer support is not able to solve this and without any action the case is marked solved.

Ridiculous and writting this email to draw your attention if not solved in 48 hours and if I face any financial loss BHARATPE WOULD BE LIABLE TO PAY ME MY LOSS OR THEFT AMOUNT.
And also will sue you at consumer court for fraud transaction and supporting to let this happen.

I have swiped my sbi credit card, dated on 18/04/2021 of Rs 10000.
I am not able to withdraw that amount till date.
I have contacted them several times but of no use, send reminders but in vain.
Transaction id:[protected].

Bharatpe also collecting transaction charges for card swiping (around 1.75 % plus gst ).In their social media advertisement, transaction charge is free of cost.In the app they are showing swiping charge is 1%..

Which is correct ? why they are advertising zero transaction charge and misleading the customer.
No proper customer care to solve the issues and closing tickets without resolving the issue

Hi Team

Apologies for using this portal for resolution but I'm sick & tired of following up with your Customer care team. I have been following up for last 15 days for my money but your team doesnt feels like responding to it. Everytime i call them & this is what is has been said " Give us 24 hours we will provide you the resolution", 15 days have already passed hearing this statement again and again but no solution no calls/confirmation for the status and some times i get the call from your team pls provide the documents which have already been provided to the team on day one itself and this checked with one of your executive on call and he did looked the statment and confirmed that money has not been received in your account.

Now let me tell you what the whole scene - transaction dated 26/april/2021 amounting to INR 34500(INR24500+10000)
Below are the proofs :

Received Rs. 24500.00 from BALWINDER S O GOPI RAM R O GARHI on BharatPe QR. Details: bharatpe.in/txn~

Received Rs. 10000.00 from BALWINDER S O GOPI RAM R O GARHI on BharatPe QR. Details: bharatpe.in/txn~

After speaking to customer support several times they have given us the confirmation that the amount will be settled, below are the proofs:

BharatPe-Dear SHRI BALAJI JCB SPAR, We are still awaiting confirmation from your bank for your settlement of Rs. 34500. A complaint has been raised to the concerned department and we will ensure the amount reaches you within 24 hrs. https://bharatpe.in/settlements

Dear SHRI BALAJI JCB SPAR, We are awaiting confirmation from your bank on your BharatPe settlement of Rs. 34500. Dont worry, the settlement will be completed by 8pm. https://bharatpe.in/settlements

Dear SHRI BALAJI JCB SPAR, BharatPe has initiated your settlement of Rs. 34500 . It should reflect in your AXIS BANK account by 12 noon. https://bharatpe.in/settlements. But bharatpe account has not been credited into my bank account yet. Bank statement was already provided to them on the link they have given .

https://forms.gle/hNJ82FH4rvrNkBYL8

Several tickets has been raised for above mentioned complaint below are the tickets number:

#3575879
#3575747
#3579555
#3559309
#3535684
#3521063
But no solution has been made till date. Everyday i call and waste my 15 minutes and revert i get will process in 24 hours. You are requested to look into the concern and credit the amount in my account as soon as possible as it is pending from long. This gross negligence at your end is not acceptable.

[protected]
Thanks

Hello I received Rs 20000 on bharat swipe machine and I have submitted all the documents. I have call 100 times to the bharat pe but still I was unable to withdraw my money. No one can help me out for this so please help me Nd resolve it
Rk Enterprise
Registered mobile no [protected]
Jaipur

I ordered the bharath swipe machine on 2nd April 2021 by paying 5000 and I have cancelled the same on 4th April due to some reasons and I have opted for refund of my amount..they told that on 9th April u got the refund but I didn't get any refund therefore I called them and told that I didn't get my refund..therefore they told me to provide the screenshot of the payment and bank statement and I provided that also..daily I am calling 4-5 times a day they are simply telling within 24hrs your issue will be resolved please wait but more than 45 days has been over but still I didn't got my refund...they are simply telling that with high priority we have escalated this issue please wait and our back end team is working on that...but till now nobody has been responded to me and still I didn't get my refund amount and i lost my hope that i will get my refund back...so please help me out of this...
My ticket number is 3475336