[Resolved]  Bharti Axa — bharti axa elite advantage plan policy sold to me fraudulently

Address:

C-225 Third Floor, Hari Nagar, Ghanta Ghar, 110064

To whom so ever it may concern

I am raising a new complaint following my actual complaint which was never resolved and has been marked as resolved. Kindly go through the raised complaint attached below with all the replies from your representative.

This is to bring to your notice that till now none of your customer representative contacted me and my complaint has been replied on 18th April saying '''''''''COMPLAINT MARKED AS RESOLVED''''''' Request donot reply with false comments when no action has been taken. It seems that you are not interested in solving problem of customers and rather make fun of what they are going through with your false reply. I will not let go my hard earned money just like that so if you are really interested in helping me and to avoid any future complications pls contact me at below given number.

Raghuraj
[protected]
[protected]@yahoo.com
____________________________________________________________________
Raghuraj arora on march 16th 2019 submit a complaint
Two employees of gbic misguided me (Their respective names are purnima shukla & rajeev shukla from a/c department, later on i came to know that mrs. Purnima shukla is a sr. Councilor from gbic (Government body of insurance council) and not from irda)
The case started when i came to know that the amount is less than what i paid to icici prudential in 03 years. It was then assigned to mrs. Purnima shukla of gbic who suggested me to freeze the amount in icici prudential as their team did not live up to their commitments. So accordingly i then froze rs.4.32 lacs & port to bharti axa-elite advantage plan against the policy no.[protected] on 28 july 2018 which is rs. 1 lac per annum for 03 years (As guided/advised by mrs. Purnima shukla, as per law, the amount will not freeze until i will not port the same amount in other company). I was sure that being a sr. Councilor of gbic she would give me correct guidance & help me.
After few days Mr. Pawan sharma called me, said that he is from icici prudential and then told me that bonus of rs 3.84 lacs announced by icici prudential in their internal audit if not claimed then it will be distributed in between their agents/brokers.
Mrs. Purnima shukla told me that if i want to take the bonus then she could help me to get this. I again trusted mrs. Purnima shukla, so i agreed and then she told me the way to get the bonus.
She was in touch with few lic companies & advised me to buy another bharti axa – elite advantage plan. When i asked the reason why to buy another policy for this, she ensured me that is the only way to get the bonus amount, which is rs. 3.84 lacs, and it is for 03 years and after that, i will get return paid premium amount with agreed bonus.
For more details about the bonus, i received a call from her colleague mr. Rajeev shukla, accounts department who convinced me and told me the calculations of the return amount after 03 years. I was having doubt but mrs. Purnima & mr. Rajeev shukla, both kept ensuring me to trust them and i had no other option but to fall for them.
I blindly trusted her since she is a government employee and therefore bought another bharti axa-elite advantage plan, policy no.[protected] dt. 31st aug. 2018 of rs 1.25 lacs per annum for 03 years. (As guided/advised by mrs. Purnima shukla. She told me that this bonus amount of rs. 3.84 lacs would be port in other company as per law & i have to pay 02 premiums only & 3rd premium will not be paid by me).
I also signed cash bonus option form along with other related forms to get the policy.
I am not sure whether my bonus amount of rs. 3.84 lacs really port to my bharti axa policy or credit in other account.
Also note that i didn’t receive my 1st policy documents no.[protected] till today & 2nd policy no.[protected] was also returned to bharti axa for correction of policy terms as agreed to mr. Lalit kumar, executive of bharti axa who came to my residence to collect the policy with an assurance to get the policy with agreed terms. As i came to know that both polices were for 12 years not 03 years as agreed.
Kindly note that i am a retired sr. Citizen & do not have any source of income. For me it is not possible to afford such big amount i. E. 2.25 lacs for next 12 years.
So many times, i got the assurance from mr. Gaurav, mr. Ashish, ms laxhmi & other executives of bharti axa to get the policies, with agreed terms very soon. Nevertheless, i did not received the same yet & their mobile numbers are all temporarily out of service now. With all their numbers being ‘temporarily out of service’, it seems that it is a group who are involve in such type of frauds.
As on today, i do not have any policies in hand, but still getting an assurance from mrs. Purnima shukla of gbic that i will get my both policies as per agreed terms. At this stage, i do not think anyone will trust this lady.
Now i have a very bad feeling that they have done fraud and misguided a sr. Citizen, who do not have any source of income.
Having said everything above, i still have hope that someone will help/ guide me properly to get my hard-earned money back along with my bonus amount.
In addition to above, request sr. Management of gbic to look into my matter on priority.
Gbic staff detail are shared below :-
Name: purnima shukla, gbic employee
Contact number: [protected]
Email: purnimashukla. [protected]@insurer.com
Purnimasharma. [protected]@insurer.com

Name: rajeev shukla, gbic employee, a/c department
Contact number: [protected], [protected]
Complaint marked as Resolved
Apr 18, 2019
Complaint Status
[Mar 17, 2019]
Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Bharti AXA Customer Care's response, Mar 18, 2019

Dear Sir, we regret the inconvenience caused. We've shared your concern with our Life Insurance team. They will connect with you to assist you better on this. Thank you.