[Resolved]  Bharti Axa, Car Insurance — Money taken but NO Soft or Hard copies of Insurance Papers

Address:

Hyderabad, Andhra Pradesh

Dear Sir,
I had requested for renewal of a comprehensive insurance policy for my car FORD Fiesta 1.4 EXI, Diesel, Vehicle Registration No AP28AT9192 with M/S Bharti Axa and paid a premium of Rs 5501/- approximately by Credit Card for the Policy.

On receipt of Policy document Car Insurance Policy
Name of payee : Sandeep Yerrabelly

Application number : 160185

PGI Reference number : MHCC[protected]

Date of transaction : 17/12/2013 12:50:22

Amount (Rs.) : 5501.00

I had initiated the proceedings for the renewal of my policy valid till midnight 19 Dec 2013, on 17 Dec 2013 and the premium paid accordingly been en-cashed in time, before the expiry date of the earlier policy by M/S Bharti Axa, Thus this delayed commencement, I consider not only arbitrary and a malicious breach of trust but also contrary to established ethical business practices? It implied that I had been tricked into complacently using my car without a valid Insurance Policy by M/S Bharti Axagi from 20 th Dec 13 to 23 Dec 13? I feel, I am fortunate not to have met with an accident in this duration, otherwise I could have been apprehended by law enforcement agencies for driving without a mandatory Insurance Policy.

when i inititated to take the bharati axa motor insurence they said will send the soft copy by end of the day but after receiving the money they said still it will take few more days we are unable to track the record please wait they are not giving proper response, 3 to 4 times i askes sir we will send u by today evening 6 PM but still they harrasing me without sending the soft copy,

However, no explanation or reason for the revised policy or the glitch at their end has been found recorded?
The fact that I was without an Insurance Policy with effect from 20 Dec13 to 23 DEC 13, through no fault of mine, has also not been explained and has been glossed over?

This bothers me and more so, I wish to get this addressed at an appropriate level/authority, to insure that such a thing does not occur with any other client of Bharti-Axagi, in future?

Thanks and Regards,
Sandeep
Mobile : [protected]